No Way to Treat Your Customer.
On 19 Oct 2010 I took my Honda Civic in to Hughes Honda Services Department on Moody Road to have an oil change accomplished. I also asked to have the brakes checked and to have the wipers repaired as the intermittent setting did not work. I had a coupon for a discount on the oil change and a coupon for 10% off a service. I asked to have the 10% off coupon applied to the brake service as I was sure they would find something. I was told I could not use two coupons. I asked why not and was told I could not use two discounts. The coupons state “Can not be combined with other discounts”. Well, I was not combining it with another discount. I was not asking to combine the 10% discount with the oil change discount. He said I still could not do it. So I asked him to check with his manager. He did and said I still could not do it. I told him that in that case the coupon should state “one coupon per customer per day” and that wasn’t what it said. Then the service manager called across the room, in front of other people, “Let her have it.” I found that quite embarrassing, as though I was trying to cheat them. I have used Hughes Honda for several years and spent a lot of money there.
The next day I dropped my car off for the work to be done. I got a call that the oil change was completed, my brakes were fine, the wipers were working just fine, but I did need new tires and battery. I went in to change my paperwork in the car on the battery and tires. While there I spoke to the service manager and told him that I felt he had shown that he didn’t appreciate my business. He told me what did I expect when I was standing there arguing with the guy about the coupon. At that point I decided I certainly did not need to buy the tires or battery from Hughes Honda, nor did I need to do any further business with them. I also tore up the coupon for the oil change. Would not want to cheat them out of that little bit of money. I wonder if he would have talked to a man as he talked to me? And, by the way, I checked my wipers as I drove out. They did not work.
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